Shipping & return process

ORDER PROCESSING & SHIPPING TIMEFRAMES

Please allow 3–5 business days for order processing and shipment. Business days are Monday through Friday, excluding weekends and recognized holidays.

  • Processing time begins on the business day following the date your order is placed.
  • Orders are processed and shipped within 3–5 business days under normal operating conditions.
  • You will receive an email with tracking information once your order has shipped.
  • Please note that processing time is separate from carrier transit time. Delivery times begin once the shipping carrier receives your package.
  • During holidays, sales, product launches, and other high-volume periods, processing may take longer. If we anticipate that your order will not ship within the stated timeframe, we will notify you and provide the options required under applicable law.

We appreciate your patience while we carefully prepare and package each order. Thank you for supporting our small business!

 

RETURNS & STORE CREDIT

We want you to love your purchase! If you decide an item isn’t quite right, we offer returns for store credit under the following guidelines:

  • Return requests must be submitted within 7 calendar days of the confirmed delivery date.
  • To qualify for store credit, merchandise must be returned in its original, new condition, unworn, unwashed, and with all original tags attached.
  • Items showing signs of wear, damage, washing, or use are not eligible for return.
  • Once your returned merchandise has been received and inspected, approved returns will be issued as store credit.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part or otherwise required by law.
  • Returns requested outside the 7-day return window are not eligible under our standard return policy.

Please contact us before shipping any merchandise back to receive return instructions.

Please note: Our standard return policy provides store credit rather than refunds for eligible change-of-mind returns. This policy does not limit any rights you may have under applicable consumer protection laws, including for defective, damaged, incorrect, or misrepresented merchandise.

Thank you for understanding and supporting Luca Bees Baby Boutique!